Privacy Policy

3. Information We Collect

a. Information you provide: Name, email, phone number, company, and payment details when signing up or booking a demo.

b. Information processed through integrations: Contact data and lead records imported via CRM connections (e.g., Follow Up Boss, kvCORE, Chime, Go High Level, BoomTown); Google user data when you connect your Google account.

c. Automatically collected information: IP address, browser type, device data, usage patterns, and cookies.

d. Voice and AI interaction data: Audio recordings, transcripts, and AI-generated responses for quality and compliance.

4. Cookies and Tracking

We use cookies, analytics tools (such as Google Analytics), and advertising pixels to measure site performance, understand visitor interests, and deliver relevant ads. You can adjust browser settings to refuse cookies at any time.

5. How We Use Information

We use collected data to:

1. Provide and improve our services
2. Facilitate CRM integrations and appointment booking
3. Communicate with users and provide support
4. Process payments and manage accounts
5. Monitor compliance and prevent misuse
6. Develop new features and analytics insights
7. Investigate legal claims and protect our rights
8. Detect and prevent fraud

6. Legal Basis for Processing

We rely on your consent, contractual necessity (to provide requested services), and legitimate business interests (service improvement, security, analytics).

7. Sharing and Disclosure

We share data only as necessary with:

• Third-party service providers (payment processors, analytics, hosting, CRM connectors)
• Legal authorities if required by law
• Successors or acquirers in the event of merger or sale

All vendors are contractually bound to safeguard your data.

8. Storage and Retention

Data is stored securely on encrypted servers located in Canada or other compliant jurisdictions. We retain information only as long as necessary for business or legal reasons.

9. Data Security

We maintain administrative, technical, and physical safeguards including encryption in transit and at rest, access controls, SOC 2–aligned infrastructure, and regular monitoring and audits.

10. Your Rights

Under PIPEDA and similar laws, you may:

• Request access to your personal information
• Ask for corrections or deletion
• Withdraw consent
• File a complaint with the Office of the Privacy Commissioner of Canada

Requests can be sent to privacy@brokernest.ai.

11. International Transfers

When data moves outside Canada, we ensure equivalent protection under contractual safeguards consistent with PIPEDA, GDPR, and CCPA standards.

12. Children's Data

Our services are not directed to minors under 16. We do not knowingly collect information from them.

13. Notice to End Users

If you are a contact or lead in a real estate professional's database, please note that they are the data controller. For questions about your personal information, contact them directly. To opt out of AI-powered calls, follow the opt-out instructions provided during the call.

14. Updates to This Policy

We may update this policy periodically. The "Effective Date" will reflect the latest revision.

15. Contact

BrokerNest Ai Services Inc.
777 Brickell Avenue #500-91927
Miami, Florida 33131, USA
privacy@brokernest.ai

16. Google User Data

When you connect your Google account, we may access your profile information and authorized services (Google Calendar, Gmail, Google Contacts) solely to provide appointment scheduling, email follow-ups, and contact synchronization.

Our use of Google APIs complies with Google's API Services User Data Policy, including the Limited Use requirements.

You may revoke our access at any time at https://myaccount.google.com/permissions.