Privacy Policy

Information We Collect

We may collect the following categories of information:

a. Information you provide directly

• name
• email address
• phone number
• company name
• billing and payment details
• any information submitted through forms, demos, bookings, or support requests

b. Information imported or processed through integrations

• CRM contact data
• lead and customer records
• calendar data
• email and appointment information
• contact synchronization data
• other customer-authorized integration data

c. Automatically collected information

• IP address
• browser type
• device information
• usage patterns
• cookies and analytics data

d. Voice, SMS, and AI interaction data

• call recordings
• call transcripts
• message content
• AI-generated responses
• scheduling and communication metadata
• logs related to AI communications for quality, compliance, and system improvement

How We Use Information

We use personal information to:

• provide and operate the Services
• support AI-powered voice and SMS workflows
• facilitate CRM integrations and appointment booking
• communicate with users and provide support
• process payments and manage customer accounts
• monitor compliance, performance, and misuse
• improve our products and services
• develop new features and analytics insights
• protect our rights, users, and systems
• detect and prevent fraud or abuse
• comply with legal obligations

Legal Basis for Processing

Where applicable, we rely on:

• your consent
• contractual necessity
• legitimate business interests
• legal obligations

Sharing and Disclosure

We may share information only as reasonably necessary with:

• service providers and subprocessors
• payment processors
• cloud hosting and infrastructure providers
• analytics providers
• CRM and communications integrations
• legal authorities where required by law
• acquirers or successors in connection with a merger, acquisition, or sale

We do not sell personal information in the ordinary sense of selling customer lists.

A complete, current list of the third parties that process personal information on our behalf is published at brokernest.ai/subprocessors.

Retention

We retain information only as long as reasonably necessary for business, legal, compliance, security, or contractual purposes.

Security

We use reasonable administrative, technical, and physical safeguards to protect information, including access controls, encryption in transit and at rest where appropriate, monitoring, and vendor security controls.

International Transfers

Information may be stored or processed in Canada, the United States, or other jurisdictions where our vendors or infrastructure providers operate. Where required, we use contractual or other appropriate safeguards.

Your Rights

Depending on your jurisdiction, you may have rights to:

• access personal information
• request correction
• request deletion
• withdraw consent where applicable
• object to certain processing
• file a complaint with a relevant privacy regulator

Requests may be sent to privacy@brokernest.ai.

Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from them.

End-User Notice

If you are a contact, lead, or customer whose information is being processed by a real estate professional using BrokerNest AI, please note that the real estate professional or business using the platform is generally the data controller for that information. Questions about your relationship with that business should be directed to them first.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the latest revision.

Contact

BrokerNest Ai Services Inc.
777 Brickell Avenue #500-91927
Miami, Florida 33131, USA
privacy@brokernest.ai