BrokerNest Ai Services
Last Updated: January 10, 2026
This Master Services Agreement ("Agreement") is entered into by and between BrokerNest Ai Services LLC (a Florida limited liability company) and BrokerNest Ai Services Inc. (a Canadian corporation), headquartered in Miami, Florida, USA, and the customer entity identified in an applicable Order Form ("Customer," "you").
This Agreement governs Customer's access to and use of BrokerNest's AI-powered voice software and related services (the "Services").
BY EXECUTING AN ORDER FORM, CLICKING "I ACCEPT" OR SIMILAR BUTTON, OR ACCESSING OR USING THE SERVICES, YOU IRREVOCABLY ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT ACCEPT THIS AGREEMENT, YOU MUST NOT USE THE SERVICE.
By accepting this Agreement, you agree to be bound by the terms and conditions of this Agreement, as well as Provider's Privacy Policy located at https://brokernest.ai/privacy.
"Confidential Information" means all information regarding a party's business, including technical, marketing, financial, and other proprietary information disclosed under this Agreement.
"Customer Data" means any data, information or content submitted by Customer through the Service.
"Service" means the on-line software as a service offerings delivered by Provider to Customer.
"Users" means Customer's employees, representatives, or agents authorized to use the Service.
2.1 Subscription: Provider grants Customer a non-sublicensable, non-transferable, non-exclusive subscription to access and use the Service solely for Customer's internal business purposes.
2.2 Professional Services: Customer may order Professional Services by mutual written agreement.
2.3 Minimum Uptime: Provider will use commercially reasonable efforts to achieve 99.5% uptime on an annual basis.
2.4 Support: Provider will use commercially reasonable efforts to correct reproducible failures.
Customer is responsible for ensuring UserIDs are not shared and for all activity under associated UserIDs. Customer will comply with all applicable laws and agrees not to:
Customer will pay Provider the fees set forth in the Order Form, billed in advance on a monthly or annual basis. Unless otherwise agreed, all Fees are due within 30 days of invoice. Provider may suspend access if Fees are more than 30 days overdue.
Each party agrees to hold the other party's Confidential Information in strict confidence and not to use such information for any purpose except as expressly permitted.
When Customer connects their Google account, Provider may access Google profile information and authorized services (Google Calendar, Gmail, Google Contacts) for appointment scheduling, email communication, and contact synchronization.
Provider's use of Google APIs will comply with Google's API Services User Data Policy.
Customer may revoke access at https://myaccount.google.com/permissions.
7.1 System and Technology: Provider retains all right, title and interest in and to the Service and System.
7.2 Customer Data: Customer retains all right, title and interest in and to Customer Data.
7.3 Aggregated Data: Customer grants Provider a perpetual license to use Customer Data in aggregated and anonymized format for internal business purposes.
8.1 Term: The Agreement continues on a month-to-month or year-to-year basis and automatically renews unless either party provides 30 days written notice.
8.2 Refunds: Customer may cancel within 14 days for a full refund, provided reasonable effort was made to engage with the Service. After 14 days, all fees are non-refundable.
8.3 Termination for Default: Either party may terminate if the other materially breaches and does not cure within 30 days.
Provider warrants that the Services will perform materially as described in the Documentation. In the event of failure, Provider will re-perform as Customer's sole remedy.
EXCEPT AS SET OUT IN SECTION 9.1, THE SERVICE IS PROVIDED "AS IS," "AS AVAILABLE," WITHOUT ANY WARRANTIES OF ANY KIND.
Provider shall defend claims that the Service infringes third party intellectual property rights. Customer shall indemnify Provider against claims arising from Customer's use of the Service or breach of this Agreement.
PROVIDER'S TOTAL AGGREGATE LIABILITY IS LIMITED TO THE FEES PAID IN THE SIX (6) MONTHS PRECEDING THE DATE THE CAUSE OF ACTION AROSE.
PROVIDER SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
12.3 Arbitration: Disputes will be resolved by AAA arbitration in Miami, Florida, USA.
12.4 Choice of Law: This Agreement is governed by the laws of the State of Florida.
12.5 Notices: Send to legal@brokernest.ai or 777 Brickell Avenue #500-91927, Miami, Florida 33131.
Customer shall not:
BrokerNest Ai Services Inc.
777 Brickell Avenue #500-91927
Miami, Florida 33131, USA
legal@brokernest.ai
Last Updated: January 10, 2026