BrokerNest Ai Services
Last Updated: April 8, 2026
BrokerNest Ai Services LLC, a Florida limited liability company, and BrokerNest Ai Services Inc., a Canadian corporation, together operating as BrokerNest AI ("BrokerNest AI," "we," "us," or "our"), provide AI-powered communication, automation, and appointment-booking tools for real estate professionals.
These Terms of Service ("Terms") govern your access to and use of our software, website, integrations, AI-powered voice and SMS tools, and related services (collectively, the "Services").
By executing an order form, clicking to accept, submitting information through our website, or accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, do not use the Services.
BrokerNest AI provides software and services designed to help real estate professionals manage lead follow-up, communication workflows, appointment booking, CRM-connected automation, and related AI-assisted operational tasks.
We may modify, improve, suspend, or discontinue parts of the Services from time to time.
You represent and warrant that:
You are responsible for:
4.1 Customer Responsibility for Consent
You represent and warrant that, before using any feature of the Services that sends, facilitates, initiates, schedules, or automates communication with any person, you have obtained all necessary consent, authorization, and legal basis required under applicable law.
This includes, without limitation:
4.2 Communication Laws
You agree to comply with all applicable laws, regulations, and industry requirements governing electronic and telephonic communications, including as applicable:
4.3 Consent Records
You are solely responsible for obtaining, documenting, and retaining records of consent, including the date, time, method, and scope of consent obtained.
4.4 AI Communications
You acknowledge that the Services may automatically generate and send communications based on your settings, workflows, prompts, triggers, or instructions. Enabling such features constitutes your authorization for BrokerNest AI to send communications on your behalf.
4.5 Opt-Out Compliance
You must honor all opt-out requests. You may not use the Services to contact any person who has:
4.6 SMS Messaging Program Disclosure
Program name: BrokerNest AI Lead Engagement
Program description: Two-way conversational SMS between an AI Inside Sales Agent and real estate leads who have opted in by inquiring about a property. The AI answers inventory questions, captures contact details and consent, sends branded property packages by email, and books phone appointments with a human agent.
Message frequency: Variable, depending on the lead's engagement. Most conversations involve 5–20 messages over a few days; some extend longer if the lead continues the dialogue.
Message and data rates: Msg & data rates may apply per your mobile carrier's plan.
Opt out: Reply STOP to any message to immediately unsubscribe from all further BrokerNest AI messages. Opt-out is automatic and irreversible without a new consent from you.
Help: Reply HELP to receive support contact info, or email hello@brokernest.ai for assistance with opt-out, account, or message-delivery questions.
Customers using BrokerNest AI to send SMS on their own behalf are responsible for ensuring recipients are provided with the disclosures above and any others required by law, carrier rules, or messaging provider requirements.
4.7 No Cold Spam or Purchased Lists
You may not use the Services for unsolicited outreach, spam, purchased contact lists, scraped contact lists, or any messaging or calling activity that lacks the required legal basis or consent.
You acknowledge that AI-generated communications may occasionally contain errors, inaccuracies, delays, omissions, or inappropriate responses.
BrokerNest AI does not guarantee:
You are responsible for monitoring and supervising your use of AI-assisted communications.
You are solely responsible for:
BrokerNest AI is not responsible for missed meetings, failed scheduling outcomes, late attendance, lost revenue, or missed business opportunities.
If you purchase paid Services, you agree to pay all fees specified in the applicable order form, subscription plan, invoice, or checkout flow.
Unless otherwise stated:
BrokerNest AI retains all right, title, and interest in and to the Services, software, systems, workflows, prompts, interfaces, branding, and related intellectual property, excluding Customer Data.
You retain ownership of your Customer Data.
Each party agrees to protect the other party's confidential information and to use it only as necessary to perform under these Terms or an applicable commercial relationship.
Your use of the Services is also governed by our Privacy Policy.
We may suspend or terminate your access to the Services if:
You may stop using the Services at any time.
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, BrokerNest AI disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
To the fullest extent permitted by law, BrokerNest AI shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost business opportunities, or reputational harm.
BrokerNest AI's total aggregate liability arising out of or relating to the Services shall not exceed the fees paid by you to BrokerNest AI during the six months preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless BrokerNest AI and its officers, directors, employees, contractors, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from:
These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles.
BrokerNest Ai Services Inc.
777 Brickell Avenue #500-91927
Miami, Florida 33131, USA
legal@brokernest.ai
Last Updated: April 8, 2026